24/7 Helpdesk Management

IIHT provides Unified, Intelligent & Integrated remote or on-premises help desk support with Fast, Secure & Affordable solutions. These solutions and services are customizable IT helpdesk, ticketing & automated IT Management Systems to monitor your internet connection, IT assets, mobile devices, server utilization and Desktop with 24/7/365 days support.

Our 24/7 Technical Support and Help Desk service covers:

  • Multi-Level technical support for products, software and services
  • Simulation, Configuration and Administration services for products, software and services
  • Standards based web enabled help desk with trained and certified professionals
  • Multiple access methods for customers through - Telephone, Email, Web and Chat

Solution Highlight

Standards Based
ITIL Standards based help desk to deliver high quality experience for every interaction

Cost and Quality Advantages
Using a right mix of strong technical expertise and location advantage, IIHT has a capability to reduce your costs considerably while maintaining a high quality

We offer cost-effective technical support through:

  • Unique Onsite, Offsite, Offshore combination delivery model
  • Continuous Process and Quality improvements.
  • Adoption of Best Practices, Standards and Tools
  • Advantage of Scale and Demand aggregation

IIHT provides solutions and services in Helpdesk Management for leading IT, BPO and Telecom companies; handles over 35000+ tickets per month with on-premises and remote support. Some of the services rendered to its customers are:

Desktop/Laptop support

  • Install/configure PC peripherals such as printers, scanners, fax available on network
  • Setup or troubleshoot external / internal devices such as storage, backup media and more
  • Fix any issues related to the Internet, Intranet etc.
  • Formatting and Partitioning of the hard drive.
  • Install & configure Adapters/NIC’s
  • Install & configure external hardware (USB Devices & Printer)
  • Install internal Hardware (RAM/Hard Disk etc.)
  • BIOS Setup (How to)
  • Power management - Laptops (How to)

Operating System Support

  • Troubleshoot or fix any error message or codes via remote or phone support
  • Configure & personalize end-user machines (desktop, portable)
  • Remote support to install/remove software/application, as per the defined company policies
  • Install and Setup browsers (IE, Netscape, Firefox, Opera, etc.)
  • Installing windows updates and service packs
  • Installing Operating System (Windows flavours)
  • Defragmentation (How to)
  • Setting up Profiles

Application Software Support

  • E-mail client such as lotus notes, Outlook and more.
  • Connectivity issues related to the company’s internal & external communication devices and software.
  • Complete usage help with MS Office, Lotus Notes and other desktop enhancement applications.
  • Day-to-day usage for spreadsheets, word processors etc.
  • Spyware, Adware and Malware protection
  • Security software & Firewalls
  • Parental Control (URL Filtering)
  • 3rd party applications (How to)

LAN / Connectivity Support

  • Install / repair connectivity related problems (including Wi-Fi).
  • Complete support for Internet, Intranet.
  • Setting up wireless security
  • File and printer sharing
  • Domain log in queries
  • Active directory user account management
  • User rights management
  • Creation, modification & deletion of IDs
  • Password reset query
  • Setup and configure workgroups