IIHT provides Unified, Intelligent & Integrated remote or on-premises help desk support with Fast, Secure & Affordable solutions. These solutions and services are customizable IT helpdesk, ticketing & automated IT Management Systems to monitor your internet connection, IT assets, mobile devices, server utilization and Desktop with 24/7/365 days support.
Our 24/7 Technical Support and Help Desk service covers:
- Multi-Level technical support for products, software and services
- Simulation, Configuration and Administration services for products, software and services
- Standards based web enabled help desk with trained and certified professionals
- Multiple access methods for customers through - Telephone, Email, Web and Chat
ITIL Standards based help desk to deliver high quality experience for every interaction
Cost and Quality Advantages
Using a right mix of strong technical expertise and location advantage, IIHT has a capability to reduce your costs considerably while maintaining a high quality
We offer cost-effective technical support through:
- Unique Onsite, Offsite, Offshore combination delivery model
- Continuous Process and Quality improvements.
- Adoption of Best Practices, Standards and Tools
- Advantage of Scale and Demand aggregation
IIHT provides solutions and services in Helpdesk Management for leading IT, BPO and Telecom companies; handles over 35000+ tickets per month with on-premises and remote support. Some of the services rendered to its customers are:
- Install/configure PC peripherals such as printers, scanners, fax available on network
- Setup or troubleshoot external / internal devices such as storage, backup media and more
- Fix any issues related to the Internet, Intranet etc.
- Formatting and Partitioning of the hard drive.
- Install & configure Adapters/NIC’s
- Install & configure external hardware (USB Devices & Printer)
- Install internal Hardware (RAM/Hard Disk etc.)
- BIOS Setup (How to)
- Power management - Laptops (How to)
Operating System Support
- Troubleshoot or fix any error message or codes via remote or phone support
- Configure & personalize end-user machines (desktop, portable)
- Remote support to install/remove software/application, as per the defined company policies
- Install and Setup browsers (IE, Netscape, Firefox, Opera, etc.)
- Installing windows updates and service packs
- Installing Operating System (Windows flavours)
- Defragmentation (How to)
- Setting up Profiles
Application Software Support
- E-mail client such as lotus notes, Outlook and more.
- Connectivity issues related to the company’s internal & external communication devices and software.
- Complete usage help with MS Office, Lotus Notes and other desktop enhancement applications.
- Day-to-day usage for spreadsheets, word processors etc.
- Spyware, Adware and Malware protection
- Security software & Firewalls
- Parental Control (URL Filtering)
- 3rd party applications (How to)
LAN / Connectivity Support
- Install / repair connectivity related problems (including Wi-Fi).
- Complete support for Internet, Intranet.
- Setting up wireless security
- File and printer sharing
- Domain log in queries
- Active directory user account management
- User rights management
- Creation, modification & deletion of IDs
- Password reset query
- Setup and configure workgroups