Contact Center Solutions

IIHT offers all-in-one platform that blends all media types with your business rules in one unified system with full featured call entre suite for hosted & on-Premise implementation of contact centre. Some of the salient features include –

  • Supports In-bound, Out-bound & blended operations.
  • Highly scalable architecture and resource efficient
  • Highly available system, with in-built fail-over mechanism
  • Supports predictive / preview / auto-preview campaign modes
  • Supervisor can barge-in, coach, monitor, change agent ready / not ready, etc. non-intrusively and on-demand
  • Supports any Web-based or applet based CRM or Oracle Forms applications
  • “WYSIWYG” user-friendliness with drag/drop arrangement of tools
  • Built-in QA tool for voice recording, playback and download
  • Intelligent & highly configurable campaign & churn management tools
  • Real-time call centre information displayed on dashboards
  • Stats like calling list penetration, lead generated, sales processed, etc. can be displayed agent wise and real-time
  • Intelligent and configurable call back feature & queue management for inbound operations Skill based need or based routing from ACD.