IP Telephony Solutions

Analysis & Assessment
IIHT performs a comprehensive review of your environment including telephone systems, circuits and LAN/WAN network infrastructure and delivers a detailed technical, operational, and financial assessment customized to reach your IP telephony objectives.

Design
Planning for a new IP telephony solution requires a multi-layered approach. Some of the details that IIHT engineers consider include: site cabling, LAN switching, Contact Center requirements, WAN circuits, Quality of Service (QoS) routing, equipment placement, packet latency, dial plans and legacy equipment integration.

Procurement & Deployment
IIHT can create detailed parts lists, identify current promotions, and apply discounts that will bring the highest value. IIHT provides project management, implementation engineers, and end-user training classes to implement UC system’s quickly and effectively.

Managed Hosting & Disaster Recovery
IIHT manages a hosting facility in Bangalore for clients who choose to co-locate their primary or back up infrastructure in a hardened hosting center with direct access to all major telecom carriers and IP peering points. The Aware Network Operations Center (NOC) has direct visibility into this space and monitors and manages all client equipment housed there.

Smooth IP Admin
Through Aware IT Support Services, clients can out-task the day to day administrative updates to their UC systems. Take advantage of Smooth IP Admin for moves, adds, and changes for Communications Manager, Unity, Presence, Mobility or Contact Center

Maintenance
IIHT's Aware IT Support Services NOC proactively monitors UC systems for service degradation, dropped network links, or equipment failure. Once a failure is identified, IIHT issues trouble tickets, performs immediate service repair, and provides regular status reports to the client until the issue is resolved. Repair is performed remotely or on-site, as required

Benefits
According to IIHT Consulting, the primary advantage of unified communications is to help organizations use technology better, simplify the user experience, and improve business performance by adding speed and agility to common business processes. ” Many companies are already reaping the benefits of IP telephony convergence and enjoying the savings on voice and IT expenses by 15-20%".