Network Operation Centre (NOC) Management training in IIHT

Network Operation Cente is a packaged, automated, IT Infrastructure management service from IIHT for managing end-to-end IT infrastructure. Our NOC provides automation for IT Monitoring, IT Helpdesk, IT desktop/server inventory and IP traffic analysis.

Summary of our NOC features include:

  • Full featured, web based helpdesk for resolving IT and non-IT issues
  • Provides automation for ITIL® Service Support Processes
  • Integrated support for Incident, Problem, Change, Configuration management
  • Service Level Management for support processes
  • Generates notifications, escalations, reminders
  • Includes powerful & flexible Routing Engine
  • Includes out of the box reports, dashboards, analytics
  • Provides role based access control for secure data access
  • Includes full featured Knowledge Base
  • Supports multiple tenancy support for Service Providers
  • Highly scalable with high performance and support multiple users across many teams and locations