Proactive Monitoring and Support Training in IIHT

Overview

Our 24/7 Technical Support and Help Desk service covers:

  • Multi-Level technical support for products, software and services
  • Simulation, Configuration and Administration services for products, software and services
  • Standards based web enabled help desk with trained and certified professionals
  • Multiple access methods for customers through - Telephone, Email, Web and Chat

Solution Highlight

Standards Based : ITIL Standards based help desk to deliver high quality experience for every interaction

Cost and Quality Advantages : Using a right mix of strong technical expertise and location advantage, IIHT has a capability to reduce your costs considerably while maintaining a high quality

We offer cost-effective technical support through:

  • Unique Onsite, Offsite, Offshore combination delivery model
  • Continuous Process and Quality improvements
  • Adoption of Best Practices, Standards and Tools
  • Advantage of Scale and Demand aggregation