We provide proactive and standards based Remote Management Communication and Network Management Service using unique model of Onsite, Offsite and Offshore monitoring. We have invested in latest fault detection, analysis and correlation tools to enable proactive and predictive management of both network and IT infrastructure. Using a right mix of strong technical expertise and knowledge of business process, we ensure successful delivery of services and solutions and meet the demanding requirements of our clients.
Remote Monitoring and Management
We monitor and manage on a 24/7 basis Communication Equipment, network switches, routers, servers, platforms and other SNMP-enabled device for proactive problem identification and comprehensive problem resolution, operational failures, administrative changes, faults, round-trip delays and useful statistics. Our service provides intelligent add-ons to deliver traffic analysis, alerts, real time over web, email and telephony. Periodic reports and reviews including advisory on trends and traffic are also part of the coverage.
Complete customized solutions are available for any environment. Our remote monitoring services include:
- Network Monitoring and Management
- Server Monitoring
- Security Monitoring
Dedicated Customer Centric Unit:
We dedicate customer centric resources that adopt customer tools, processes and practices completely; similar to Offshore Development Center model followed in Software Outsourcing.
Standards Based Service Delivery:
Our services adhere to Industry's best practices and standards such as ITIL, ISO, etc.
India Cost and Quality Advantages
Our Remote Management delivery from Intelligent Service Management Center (iSMC) in Bangalore gives a major cost benefit simultaneously leveraging on a talent pool dedicated to the practice of standards based management. Our ISMC's modular design provides for smooth and cost-effective scalability for any kind of requirements. The service enables our clients to benefit from the learning curve, productivity and process improvements that are natural to outsourcing to us whose core business is Remote Management.